If you are not satisfied with your Nifty Shop purchase or it was not what you have ordered, the product can be returned if it is unused and in the original packaging.
To qualify for a return, an email must be sent to email@example.com within 7 days of receipt. The following information must be provided in your email: your name, address, order number and reason for return.
Should you want to return an unwanted item and no error was made by Nifty Shop, the cost of delivery will be at your own expense. However, where the item is found on its return inspection to be defective or incorrectly delivered we will gladly refund you for the cost of return
We reserve the right to refuse any goods returned outside the time limit stated.
RETURNS & EXCHANGES POLICY
* Kindly note that you will be responsible for all courier fees when returning an item or sending it for repairs.
We want you to be happy with your purchase and we apologize if you are not. For whatever reason that you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging.
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts/receipt mail/order number would have to be included
- All items would need to be purchased originally from Nifty Shop’s online store or physical store in Swakopmund Entertainment Centre.
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges.
Nifty Shop regrettably does not do any cash refunds, but will gladly give store credit.
Sales item(s) are non-exchangeable nor returnable either in our retail store or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns need to be raised within 14 days. For Erongo orders there is an option to exchange at our studio by appointment. For customers not close to our store, all requests for returns would need to be made via email on firstname.lastname@example.org and further instructions will be given.
2. EXCHANGES/RETURNS AT NIFTY STUDIO IN SWAKOPMUND
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to Nifty Studio.
2.2 You will be entitled to an exchange of any item(s) in the studio immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as store vouchers or online store credit) will be given at our studio.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly e-mail us your exchange request to email@example.com
3.3 Wait for our e-mail confirmation and the process to exchange your purchase.
3.4 If the exchange is not a fault from Nifty Studio, an exchange fee of N$200 will be required for the courier pickup and re-delivery.
3.5 All communication furthermore will happen via e-mail.
4. OTHER TERMS & CONDITIONS
4.1 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.2 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.3 Nifty Shop makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.4 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of South Africa
4.5 All decisions made by Nifty Shop is final
5. SIZING CHARTS
Please remember that when using our the sizing guide that it is only an estimate (the closest we can get to helping you find the right size).
We, therefore, will be able to exchange them for you with a smile but a courier fee of R200 will be charged for all returns & exchanges.